Terms and Conditions

I. General Aspects

Access and use of this website is governed by the terms and conditions described below, as well as by the legislation that is applicable in the Republic of Chile and, in silence of either of them, by the standards generally accepted by the e-commerce. Consequently, all visits and all purchases and sales made on this site, as well as their legal effects, will be governed by these rules and subject to the legislation and standards indicated.

The terms and conditions described here will be understood to form part of all purchases and sales that are executed or celebrated through the offer and marketing systems included in this website between the users of this site, hereinafter also interchangeably as the “User”. /s", the "Consumer/s" or the "Client/s", and COMERCIALIZADORA CLAK LTDA, hereinafter, the "Company", which is the owner and administrator of the website www.miclak.cl, hereinafter, the “site”.

Acceptance of the Terms and Conditions is an essential requirement to purchase on the Site. By accepting these Terms and Conditions, users declare that they have been informed of them in a clear, understandable and unequivocal manner, and that they have had the possibility of storing and printing them.

For all legal purposes and, with the purpose that users of the Site can communicate with the Company, Mr. Tomás Rodriguez Ruiz-Tagle, rut 13.882.209-5, domiciled for these purposes at 275 Gertrudis Echenique Street, is designated as legal representative. -d, commune of Las Condes, city of Santiago. Contact email: contacto@miclak.cl. Contact telephone: +56 9 92502305

1. Modification of the terms and conditions

The terms and conditions may be modified at any time and at the sole discretion of Clak®, and the prior consent of users will not be required. For ongoing transactions that have begun prior to said modifications, the conditions in force at the time of their conclusion will subsist, unless the new modifications introduced are more convenient for the user.

Such changes will be reported through the site alerting users about these changes, for a reasonable time. Without prejudice to the foregoing, users are responsible for reading these terms and conditions each time they access the site to see if they have been modified.

2. Service interruption

Clak® reserves the right to interrupt, suspend or modify the services offered on this site at any time, whether permanently or temporarily, without requiring consent from users, nor the need to provide any prior notice.

II. Use of the site www.miclak.cl

To use the services of the site you must be over 18 years of age. Parents, guardians or guardians of minors who use the site will be responsible for said use, including any charges, charges or damages arising from it.

The Company will inform, in an unequivocal and easily accessible manner, the steps that the Client must follow to purchase the products offered through this site, and will inform the Client via email once the request to purchase the product is received. This request will go through a process of validating the Client's data, collecting the products in the order based on the available stock and, finally, the sale will be closed by issuing the corresponding document, which will be sent to the Client along with the dispatch of your order.

The mere fact that the User follows the steps indicated for such purposes on this site to make a purchase is equivalent to accepting that the Company has effectively complied with the conditions contained in this clause. It will also indicate your postal or email address and the technical means at the Consumer's disposal to identify and correct errors in the shipment or in your personal data.

III. Rights of Users of this site.

Users will enjoy all the rights recognized by the consumer protection legislation in force in the territory of Chile, and also those granted to them in these terms and conditions.

The mere visit of this site on which certain goods are offered does not impose any obligation on users, unless they have unequivocally accepted and through positive acts their willingness to accept a specific offer from the Company in the manner indicated. in these terms and conditions.

1. Privacy Policies

The personal data provided by Users may only be used by the Company to perfect sales contracts, receive payments and improve the work of information and marketing of products and services with Users, and may not be delivered under any form to third parties. related to the Company. The User will always have the rights to information, rectification and cancellation of their personal data in accordance with the law.

2. Promotional Communications

The user may request the suspension of all promotional or advertising communications sent to their email address registered with Clak® in the link provided at the bottom of the communications, or by sending an email to contacto@miclak.cl requesting to be deleted from the database. Clak® data.

IV. Exchange and return of products.

The Consumer has the right to demand the exchange of a product or the refund of the price paid for it in the event that the product presents defects or that the product sent was not correct, and to its legal or voluntary guarantees, in accordance with the law on protection of consumer rights.

Changes or returns will only be made to products purchased directly from CLAK®, through its website during the first 30 days after the purchase is made, presenting the respective purchase receipt or exchange ticket.

To make use of your right, you must send an email to contacto@miclak.cl explaining the reasons for return or exchange with the respective receipt. Once the conditions are verified, the email will be answered by CLAK® to coordinate the withdrawal or shipping of the product at no cost to the consumer.

V. Right of withdrawal.

In sales made through this site, the Consumer has the right of withdrawal during the first 10 days of making the purchase as established by law. In this case, the product and its packaging must be intact, unused.

The costs of shipping and returning the product will be assumed by the consumer.

SAW. Warranty.

All CLAK® products (including spare parts) have a warranty for a period of 1 year from the date of purchase and will be effective as long as the product has a defect or problem with the product and that it is not due to misuse by the of the user.

To make the guarantee valid, you must send an email to contacto@miclak.cl attaching proof of purchase indicating the date and product purchased. Once it is verified that it is within the warranty date, the customer will be asked to send the defective product to the address previously indicated so that it can be reviewed by our team. If the problem is indeed factory-related, we will send you the repaired product or a new one, depending on the case. Pickup and shipping costs will be borne by CLAK® when the warranty applies. In the event that it is concluded that the problem is not factory-made, the cost of new shipping and repair will be assumed by the customer upon approval.

VII. User Responsibility

When making the purchase, the user agrees to read the instructions and warnings included in the products sold for their correct use. The Company is not responsible for any damages that may occur due to improper use of the products.

VIII. Special obligations of the Company.

In sales made on this site, the Company will inform its email address and the technical means at the User's disposal to identify and correct errors in the shipment or in its data; and, if the electronic document in which the contract is formalized is archived, how it will be accessible to the Consumer. These obligations will be deemed fulfilled by the User following the steps indicated on the site to make a specific purchase.

IX. Purchases through the site

1. Payment methods

Unless a different way is indicated for specific cases or offers, the products offered on this site can only be paid with:

1. Bank credit cards enabled for consumption, issued in Chile. The use of the aforementioned cards will be subject to what is established in these Terms and Conditions and in relation to their issuer, to what is agreed in the respective Opening Contracts and Regulations of Use. In case of contradiction, what is expressed in that last instrument will prevail.

2. Bank debit cards enabled for consumption, issued in Chile. The use of the aforementioned cards will be subject to what is established in these Terms and Conditions and in relation to their issuer, to what is agreed in the respective Opening Contracts and Regulations of Use. In case of contradiction, what is expressed in that last instrument will prevail. ;

3. Through electronic transfers using authorized platforms indicated on the site, such as Khipu.

Furthermore, in the case of bank credit and debit cards accepted on this site, the aspects related to them, such as the date of issue, expiration, quota, blocks, etc., will be governed by the respective Opening Contract and Regulations of Use, in such a way that the Company will not have responsibility in any of the aspects indicated. The site may indicate certain purchase conditions depending on the payment method used by the user.

2. Data validation for purchases at miclak.cl

Due to security policies, in the event of any irregularity in the transactions carried out by Users through this site, the Company may contact Clients by telephone or email, in order to corroborate their data and try to avoid possible fraud. If contact with the Clients cannot be established within twenty-four hours after making the purchase on this site, the purchase order will be rejected.

3. Formation of consent in contracts concluded on the site.

On this site, the Company will offer Users certain goods, which may be accepted by them electronically, with the mechanisms that the site itself offers for this purpose. The acceptance of the offer by the User will be binding for the Company as long as it confirms the transaction, for which it will verify:

  1. That, at the time of acceptance of the offer, it has the species in stock;
  2. That the data registered by the Client on the site coincides with those provided when accepting the offer;
  3. That the payment method offered by the User is validated and accepted.

To inform the User of this confirmation, the Company must send a written confirmation to the same electronic address that the User has registered accepting the offer, or by any means of communication that guarantees due and timely knowledge of the Consumer, which will be indicated. previously in the same place. The consent will be deemed to have been formed and the transaction will be binding on the parties from the moment said written confirmation is sent to the User, in the manner indicated and in the place where it was issued.

4. Dispatch of the products.

The products purchased on this site will be subject to the shipping and delivery conditions chosen by the User and available on the site. The information on the shipping location is the exclusive responsibility of the User.

X. Scope of the offers contained on this site.

The prices offered will be available as long as they appear on the site. The Company may modify the information given on this site, including those referring to merchandise, prices, stocks and conditions, at any time and without prior notice, until receiving acceptance from the Consumer.

XI. Promotions

The promotions offered on this Site are not necessarily the same as those offered by other sales channels used by the Company, such as physical stores, catalogs or others, unless expressly indicated on this Site or in the advertising carried out by the businesses. partners for each promotion.

In promotions that consist of free or reduced delivery of one product for the purchase of another, the delivery of the good delivered free of charge or at a reduced price will be made in the same place to which the purchased product is delivered, unless the purchaser requests , upon accepting the offer, that the products be sent to different addresses, in which case you must pay the shipping value of both products. You cannot participate in these promotions without jointly purchasing all the products included in them.

XII. Responsibility for links.

The Company declines any responsibility for the information provided on other web pages linked to this site. The Company does not control or exercise any type of supervision when it includes the link in them, assuming that its contents comply with current and applicable legislation in each case.

However, the use of links to other sites does not imply in any way responsibility for, or appropriation for the Company, of their content. The Company does not carry out any work regarding the supervision or approval of the contents and information that appear on such pages. We advise their visitors to act with caution and consult the terms and conditions set out on these web pages. The Company will not be liable for any damages that may be related to the operation, availability and continuity of the linked sites.

XIII. Intellectual and Industrial Property.

All content included in this site, including texts, photographs, images, forms, videos, sounds, among others, are the exclusive property of the Company or it has, where appropriate, the right to reproduce them and, in that sense , constitute assets protected by current and applicable intellectual and industrial property legislation.

Clak® is a registered trademark and its use is strictly prohibited for those not expressly authorized by its respective owners.

Any transmission, distribution, reproduction or storage, total or partial, of the contents stored on this site is prohibited unless prior and express consent of the owner thereof. However, Users may reproduce or store the contents of the site for their exclusive personal use, and the reproduction of elements or contents of the site, carried out for profit or commercial purposes, is expressly and strictly prohibited.

XIV. Jurisdiction and competence and applicable legislation.

Any controversy that may arise between the Users and the Company in relation to the interpretation and compliance with these general terms and conditions, and the purchases and sales that said parties carry out under them, will be submitted and resolved by the Ordinary Courts of Justice of Santiago. , to whose jurisdiction and competence the Users and the Company expressly submit. Likewise, for all applicable legal effects, these terms and conditions will be governed by the laws of the Republic of Chile that are applicable in each specific case.